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Privacy Policy

TL;DR – Our Honest Promise to You

We know legal documents can be heavy. Here is the simple truth about how we handle your data:

  1. We respect your Sacred Space: We know you are buying this for your home temple. We treat your data with the same purity.

  2. We are not in the business of selling data: We sell Idol Cleaners, not phone numbers. We will never sell your personal info to spammers.

  3. Your Money is Safe: We never see or store your Credit Card/UPI PIN. That stays between you and the Bank.

  4. We only talk when needed: We will email/WhatsApp you about your order or helpful tips for your Idols. If you want us to stop, just click unsubscribe.

Introduction

Welcome to Divyam Shine ("Company", "we", "our", "us"). We operate the website www.divyamshine.com (the "Platform").

We understand that when you choose Divyam Shine for your home temple and sacred idols, you are inviting us into your most personal and spiritual space. We view the protection of your privacy not just as a legal obligation, but as a core value of our brand culture.

This Privacy Policy describes how we collect, use, store, share, and protect your personal information when you visit our Platform or purchase our products. By accessing or using the Platform, you expressly consent to the practices described in this policy.

Information We Collect

We collect different types of data to provide you with a seamless shopping experience. We have categorized them follows:
 

A. Information You Provide to Us Directly

When you register, make a purchase, or contact us, you may provide:

  • Identity Data: First name, last name, username, or similar identifier.

  • Contact Data: Billing address, delivery address, email address, and telephone numbers.

  • Transaction Data: Details about payments to and from you and other details of products you have purchased from us.

  • Profile Data: Your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
     

B. Information Collected Automatically

As you interact with our Platform, we automatically collect Technical Data about your equipment, browsing actions, and patterns.

  • Technical Data: Internet Protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system, and platform.

  • Usage Data: Information about how you use our website, products, and services (e.g., time spent on page, clicks, heatmaps).
     

C. Payment Information

Important: We DO NOT store your credit card, debit card, or UPI PIN information on our servers. All financial transactions are processed through secure, PCI-DSS compliant third-party payment gateways (such as Razorpay, PhonePe, or Cashfree). We only receive a transaction confirmation ID to verify payment status.

D. User Generated Content (Your Photos & Reviews) We love seeing your shining Deities! If you choose to share photos of your Home Mandir or Idols with us (via WhatsApp, Reviews, or Social Media tags):

  • You grant us permission to feature these images on our website/social media to show the effectiveness of Divyam Shine.

  • However, we respect privacy: We will never reveal your home address or full identity alongside these photos without your explicit permission. If you ever want a photo of your Deity taken down from our page, just message us, and we will remove it immediately out of respect.

How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we use your personal data in the following circumstances:

  1. Performance of Contract: To process and deliver your order, manage payments, fees, and charges, and collect and recover money owed to us.

  2. Customer Service: To notify you about changes to our terms or privacy policy, and to ask you to leave a review or take a survey.

  3. Site Optimization: To use data analytics to improve our website, products/services, marketing, customer relationships, and experiences.

  4. Marketing & Communications: To make suggestions and recommendations to you about goods or services that may be of interest to you (only if you have opted in). You may unsubscribe from these communications at any time.

  5. Legal Compliance: To comply with a legal or regulatory obligation (e.g., GST filing, fraud prevention).

  6. Marketing & WhatsApp Updates: By providing your phone number, you agree to receive order updates (tracking info) via WhatsApp. Occasionally, we may send you "Devotional Tips" or "Restock Alerts."

  • The Promise: We will not spam you with "Good Morning" messages.

  • The Control: You can reply "STOP" to any WhatsApp message to opt-out instantly.

Disclosure Of Your Personal Data

We value your trust and do not sell, trade, or rent your personal identification information to others. We may share information only with the following trusted third parties for specific business purposes:

  • Logistics Partners: (e.g., Shiprocket, Delhivery, BlueDart) for the sole purpose of delivering your products to your doorstep.

  • Service Providers: Companies that provide IT and system administration services (e.g., Shopify, Wix, AWS).

  • Professional Advisers: Including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.

  • Regulators & Authorities: Revenue and Customs, Regulators, and other authorities based in India who require reporting of processing activities in certain circumstances.

Business Transfers: In the event that Divyam Shine is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that business asset.

Data Security Measures

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed.

  • SSL Encryption: Our website uses Secure Socket Layer (SSL) technology to ensure that your data is encrypted during transmission.

  • Access Control: We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and are subject to a duty of confidentiality.

  • Vulnerability Scanning: We regularly scan our website for security holes and known vulnerabilities to make your visit as safe as possible.

Disclaimer: While we strive to use commercially acceptable means to protect your Personal Information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

Cookies and Tracking Technologies

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed.

  • SSL Encryption: Our website uses Secure Socket Layer (SSL) technology to ensure that your data is encrypted during transmission.

  • Access Control: We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and are subject to a duty of confidentiality.

  • Vulnerability Scanning: We regularly scan our website for security holes and known vulnerabilities to make your visit as safe as possible.

Disclaimer: While we strive to use commercially acceptable means to protect your Personal Information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

  • Transaction Data: Under Indian Tax Laws (GST Act), we are required to keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for a minimum of 6 to 8 years after they cease being customers for tax purposes.

  • Marketing Data: We retain your email/phone number for marketing purposes until you unsubscribe.

Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data:

  • Request Access: You have the right to request a copy of the data we hold about you.

  • Request Correction: You can ask us to correct incomplete or inaccurate data.

  • Request Erasure: You can ask us to delete your data where there is no good reason for us continuing to process it (subject to mandatory record-keeping laws).

  • Withdraw Consent: Where we are relying on consent to process your personal data (e.g., for marketing), you have the right to withdraw consent at any time.

To exercise any of these rights, please contact our Grievance Officer.

Third-Party Links

This website may include links to third-party websites, plug-ins, and applications (e.g., Instagram, Facebook, WhatsApp). Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

Minors

The Platform is not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us so that we will be able to take necessary actions.

Grievance Officer

In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, the name and contact details of the Grievance Officer are provided below:

Name: Shalin Mehta
Designation: Compliance Officer
Company: Divyam Shine
Postal Address: C/202, Ram Tower, Off. Link road, Near Yogi Nagar, Borivali West, Mumbai - 400091 
Email: care.divyamshine@gmail.co
Phone: 7021744958
Availability: Monday to Saturday (10:00 AM – 6:00 PM IST)

Changes to Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

Jurisdiction

This Privacy Policy is governed by the laws of India. Any dispute arising out of or in connection with this Policy, including any question regarding its existence, validity, or termination, shall be referred to and finally resolved by the courts of Mumbai, Maharashtra.

CONTACT US

If you have any questions about this Privacy Policy, please contact us:

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